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Posts Tagged ‘hipaa email’

HIPPA, Email Archiving, and Web Design

Wednesday, May 4th, 2011

Including Usability In The Web Design Process

Whether you want a website for a personal project or as part of a business venture, the process of web design is critically important. The idea, of course, is for the end result to be an attractive, fully functional website which attracts visitors and in the case of business oriented sites, customers. Part of designing an effective website is to pay close attention throughout the design process to the goal of making the site user-friendly; if your site isn’t easy for visitors to navigate and find the content or access the functions they’re looking for, they’ll be looking elsewhere.

If you’d like to learn more about making your website easier to use and a generally more inviting destination for visitors, read on. Whether you’re building a new website from the ground up or if you’d like to make some changes to an existing website to enhance its usability, the suggestions below can help you to make your site more appealing to users and thus, more successful overall.

Be Concise:

Your site needs to communicate clearly and quickly to visitors in both design, email archiving, and HIPAA. People are impatient, especially when they’re online. With literally millions of other websites out there to visit, if you take too long to get your point across, you’ve lost your visitors; and if your website is part of your business, this means that you’ve lost them to your competitors.

Tell your visitors what they need to know without unnecessary padding; they’ll appreciate that you get right to the point and will be more likely to return for repeat visits. If your site is a ecommerce site, make sure that the checkout process is quick and easy and that any forms that customers need to fill out are as short as possible. The longer it takes them to complete the process, the more likely they are to decide to take their business elsewhere.

Clarity and Intuitive Navigation:

Apply what is known as the “alien test” to your website. Imagine that you are an alien visitor who just landed on the planet; can you look at your website and tell in 10 seconds or less what it’s all about?

The point of this test is to show the importance of making your site as self explanatory and easy to understand as possible. Your visitors should know at a glance what your site offers and how to find what they’re looking for.  This refers to both the content on your site, which should be as clear as possible and your site’s navigation, which should be equally straightforward. Include a navigation bar on every page with clearly labeled links to the pages and other content on your site which your visitors want. If visitors can’t figure out quickly where to find the information they’re looking for or your site is difficult and confusing to navigate, they’re not going to stick around for long.

Content:

Content isn’t a matter of web design in the strictest sense, but it is so important to your Dallas Web Design site’s usability and its ability to draw visitors that it should be given the same kind of attention and care. Content is king on the web, just as it always has been and having well written content on topics which are relevant to your visitors can go a long way towards helping you attract an audience, especially through organic search engine optimization. You don’t need to flood your site with content, but adding some new and informative pieces to your site on occasion can help to drive traffic as well as making your site more useful to your readers.

Security and privacy:

Consumers are becoming more savvy about online security and especially if you have an ecommerce site, you need to pay a lot of attention to ensuring that your site is secure enough that visitors will feel comfortable doing business there. Even if your site is not overtly commercial, your visitors want to know that their privacy is as important to you as it is to them; unless you have a legitimate reason for doing so, don’t ask your visitors to give out personal information or you may risk losing them. If you’re selling something, your visitors will be willing to share contact information with you once they decide to make a purchase from you - no one is too eager to give out this kind of information unless they need to, even if your site’s security is impeccable.

The practicality of sharing PHI

Wednesday, May 27th, 2009

There will be circumstances when it is necessary to share PHI with a patient’s family and friends.  This is permitted under the HIPAA as long as the information is needed, and pertinent to the ongoing care of the patient.

Practical examples would be if a patient’s family are waiting in an ER or outside an operating theatre and the doctor or surgeon wants to update them on the patient’s condition, treatment or medical procedure.

Or if a patient is being looked after by a friend or family member, they are going to need to know the condition and types of care needed.  For example the type of medication, or particular type of care.  Any symptoms or side affects to be aware of, or how to provide a certain treatment at home.

These kinds of things are practical to the continued care and wellbeing of the patient and are permitted to be shared with (generally designated) family and friends.  These circumstances do not necessarily need the patients consent either.  In some circumstances the patient may not be able to offer their consent, if they are incapacitated or unfit.  The medical personnel are then permitted to make a judgement call of what information to share and with whom to share it.

There are also permitted discussions and use of PHI if a family member or friend is assisting or arranging payment for the treatment.  Some sharing of the medical information is going to be necessary to justify the bill, or allow the person to involve the insurance company.  Again, a good practical reason for sharing the information allowed under HIPAA.

So although the HIPAA is fairly stringent in controlling access to PHI, it tries to add a practical approach to how it handles things.  It is designed to protect the information as much as possible while not interfering with the actual care of the patient.

HIPAA Overview

Wednesday, May 27th, 2009

hipaaThis innocuous acronym stands for Health Insurance Portability and Accountability Act.  This is a federal statute that was enacted in 1996 to attempt to protect the medical records of citizens.  The Act itself is massive, and covers many aspects of medical care and the handling of records and information.  The two that are relevant to our needs are the privacy rule and the security rule.  Both of which will be covered in depth later.  There are other rules provided under the act and they are the Enforcement Rule, the Transactions and Code Sets Rule and the Unique Identifiers rule.

The idea was to have an all encompassing act that covered as much ground as possible with regards patient privacy and confidentiality.  As expected the act is complicated and convoluted even for lawyers to work with, let alone the people it is designed to protect.  It serves to protect any medical record that an individual may have and attempts to afford these records as much control and privacy as possible. The people responsible for enforcing the privacy aspect of HIPAA is the Office for Civil Rights (OCR) and took effect in April 2003.

Within the act, patients are called ‘individuals’ and their medical records are called ‘PHI’ or ‘Personal Health Information’.  Any organization who handles PHI, or pays or receives electronic payment from an organization that conforms to HIPAA is subject to it.  PHI itself is regarded as any “individually identifiable health information” used, stored or transferred by any organization or entity, in any form.

There was a myth that the HIPAA only covered electronic information, but this is false.  It covers medical information as above in any form or media.  It doesn’t matter if it is electronic, paper or oral, the act applies.

The PHI itself is anything that could even loosely identify an individual and associate them with medical information.  It includes any past, present or future medical conditions, any healthcare provision information and any payments related to any healthcare provision.

Basically this all means that an organization covered by HIPAA is not permitted to disclose medical information to anybody unless the individual authorizes it or the privacy rule itself requires it.